Reservation & payment

Once your online payment has been validated and you have received your ticket payment, the Valloire Reservations team will send you your booking confirmation by email within 48 hours at the latest.
If you still haven’t received anything after this time, please check your spam or junk mail folder. If you still haven’t received any document from us after this, please contact us by phone at +33 (0)4 79 59 00 22 or by email at resa@valloire.com.

Don’t worry, even though your payment did not go through, your booking has been recorded and the apartment you wanted has been reserved for you. Our team will get back to you within 48 hours so we can finalise your booking together.

We require the balance of your stay no later than one month before your arrival.
Once your stay has been paid in full, you will receive your accommodation voucher by email. This document is important as it allows you to collect your keys upon arrival. It contains the contact details of the person or agency who will hand over the keys to your apartment.

To confirm your reservation, you must pay a deposit. The deposit amounts to 25% of the rental amount + a €20 booking fee + the optional cancellation insurance premium purchased at the time of booking. You can pay the deposit by credit card or bank transfer.
Please note that if bookings are made less than one month before departure, the full amount is payable upon booking.

 
If you make your booking via our website valloire.com, several payment options are available:
- Place an option for 5 days
- Instant online payment by credit card (fully secure transaction)
- Payment by bank transfer (please remember to mention your booking reference number)
And if you don’t feel like booking online and would prefer personal advice and assistance, contact our team of experts at +33 (0)4 79 59 00 22.

- If you booked an apartment, click on the following link: My Customer area Apartments & Chalets
Enter your customer number and your password.
First login: Click on FORGOT PASSWORD and enter your customer number. You will receive an email to create your password.
The email is not sent instantly; it may take a few minutes. Please check also your spam or junk mail folder.
- If you booked a hotel, click on the following link: My Customer area Hotels
- If you booked only services (without accommodation), click on the following link: My Customer area Activities and Services (without accommodation)

Going on a last-minute ski vacation or weekend is possible with Valloire Réservations. Our website valloire.com allows you to find the best deals and prices at the last minute. Only one method of payment is available in this case:
- By credit card on the website via our secure system or by phone
PLEASE NOTE: Payment cannot be made on site upon arrival

The security deposit amount is specified in the rental agreement. It can be requested upon arrival by check or cash. Unless otherwise stated in the description of the reserved accommodation, the owner may request it before your arrival.
For some accommodations, the deposit can be requested before your arrival electronically by credit card via the secure platform "Swikly": the amount of your deposit will not be debited, it will be secured online by your credit card, without impacting your payment limit

During the ski season, you can book your short break (less than 7 nights and arrival possible any day) no earlier than 1 month before your desired start date. Except for the four-week February French school holidays, for which the booking deadline for a short break is 15 days before your planned start date. We also offer discounts on your all-inclusive weekend or ski getaway packages.
During the spring and summer seasons, short breaks or stays with open dates are generally available online on our website one month before your desired start date.

The amount of tourist tax in Valloire varies depending on the accommodation's star rating. Here are the rates (updated January 1, 2025):
- 1* Rating: €0.88 per night per adult (aged 18 and over)
- 2* Rating: €0.99 per night per adult (aged 18 and over)
- 3* Rating: €1.65 per night per adult (aged 18 and over)
- 4* Rating: €2.64 per night per adult (aged 18 and over)
- 5* Rating: €3.41 per night per adult (aged 18 and over)

All cancellation requests must be made in writing, preferably by email to: resa@valloire.com
Cancellation fees apply depending on the cancellation date:
- Up to 31 days before your arrival: cancellation free of charge
- From 30 to 15 days before the start of your stay: 25% of the cost of the stay (except tourist residences)
- From 14 to 8 days before the start of your stay: 50% of the cost of the stay (except tourist residences)
- 7 days or less before the start of your stay: 100% of the cost of the stay (except tourist residences) 
To avoid these fees, you can purchase cancellation and interruption insurance (4% of the accommodation cost) at the same time as your reservation. We recommend purchasing this insurance. This optional cancellation insurance must be purchased at the time of booking, before paying the deposit.
For more information, click on the following link: our general terms and conditions of sale
In all cases, the booking fees and insurance premium are retained.